Shipping policy
Once your order has been dispatched, you’ll receive an email confirming delivery details, including tracking information where available. If this email doesn’t arrive immediately, there’s no need to worry, your order will still be delivered within the estimated timeframe shown at checkout. Please note that some orders may be sent in more than one parcel.
If we need any additional details to complete your order, we’ll contact you by email. We currently ship worldwide.
Please note that duties, taxes and any customs charges are not included in your order and may be payable upon delivery, depending on your location.| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery Under £175 | 3-5 working days (UK Only) | £3.99 |
| Standard Delivery £175+ | 3-5 working days (UK Only) | FREE! |
| Faster Delivery | 1-2 working days (UK Only) |
£7.99 |
| International Shipping | 5-14 working days | Price available at checkout. |
Estimated Shipping Duties:
Import duties and taxes are set by your country's customs authority and are the responsibility of the recipient. Estimated charges below are based on a typical order value of £100. Actual amounts may vary.
North America
| Country | Est. charges (on ~£100 order) | Notes |
|---|---|---|
| United States | ~$13 duty (10%) + handling fee | Handling fee varies by package weight, charged by carrier |
| Canada | ~CAD $39 (18% duty + 5% GST) | Most orders charged — low de minimis of CAD $20 |
Europe
| Country | Est. charges (on ~£100 order) | Notes |
|---|---|---|
| EU (France, Germany etc.) | ~€37 (12% duty + 20% VAT) | No de minimis — charges apply from £1 |
| Norway | ~NOK 520 (10.7% duty + 25% MVA) | De minimis NOK 350 (~£25) |
| Switzerland | ~CHF 15 (5% duty + 8.1% VAT) | De minimis CHF 65 (~£58) |
| Turkey | ~₺1,410 (20% duty + 20% VAT) | No de minimis — all orders charged |
Middle East
| Country | Est. charges (on ~£100 order) | Notes |
|---|---|---|
| UAE | ~AED 37 (5% duty + 5% VAT) | No de minimis — all orders charged |
| Saudi Arabia | ~SAR 75 (5% duty + 15% VAT) | No de minimis — all orders charged |
| Kuwait | ~KWD 1.5 (5% duty, no VAT) | No VAT currently in Kuwait |
Asia Pacific
| Country | Est. charges (on ~£100 order) | Notes |
|---|---|---|
| Australia | Usually free | GST only above AUD $1,000 (~£510) |
| New Zealand | Usually free | GST only above NZD $1,000 (~£465) |
| Japan | ~¥3,780 (10.9% duty + 10% tax) | De minimis ¥10,000 (~£50) |
| South Korea | Usually free | De minimis USD $150 (~£118) — most orders below threshold |
| Singapore | ~SGD $11 (9% GST, no duty) | GST above SGD $400 (~£230) |
| Hong Kong | Free | Free port — no duty or tax |
| China | ~¥380 (20% duty + 13% VAT) | High tariff market |
| India | ~₹5,670 (20% duty + 18% IGST) | De minimis INR 5,000 (~£46) |
Rest of World
| Country | Est. charges (on ~£100 order) | Notes |
|---|---|---|
| Brazil | ~R$380 (~60% flat tax) | Very high — check costs before ordering |
| South Africa | ~R725 (45% duty + 15% VAT) | De minimis ZAR 500 (~£21) |
| Nigeria | ~₦55,000 (20% duty + 7.5% VAT) | No de minimis |
Estimates based on an approximate order value of £100 using exchange rates as of early 2026. Charges are indicative only, your carrier will confirm the exact amount due. India Grace London is not responsible for customs delays or additional fees imposed by your country's authorities.
Shipping Address Responsibility
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We cannot be held responsible for orders shipped to an incorrect address provided by the customer.
If a parcel is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required to resend the order. If the parcel is lost or destroyed in transit as a result of an incorrect address being provided, we are unable to offer a refund or replacement.
Customs Duties & Refused Deliveries
For international orders, customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the purchase price or shipping cost.
If a customer refuses delivery due to customs charges or import fees, any costs incurred during the return process, including lost or missing parcels, will remain the responsibility of the customer. We are unable to issue refunds for parcels that are lost, abandoned, or not successfully returned to us following a refused delivery.