Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request and ship your return back to us. We are not able to honour any requests received outside this period.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. Please include your name and order number inside the parcel. You’ll also need the receipt or proof of purchase.

To start a return, please request one through your account or contact us at hello@indiagracelondon.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer.

Items sent back without first requesting a return will not be accepted.

Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Sale items

• Gift cards

Exchanges

The fastest way to ensure you receive the item you would like is to return your original purchase and place a new order once your return has been accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can evaluate the issue and make it right.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

Shipping Address Responsibility

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We cannot be held responsible for orders shipped to an incorrect address supplied by the customer.

If a parcel is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required to resend the order.

If a parcel is lost, destroyed, or cannot be delivered as a result of incorrect shipping information provided by the customer, we are unable to offer a refund or replacement.

Uncollected Parcels & Parcel Shop Deliveries

If for any reason a parcel is delivered to a parcel shop, collection point, locker, safe place, neighbour, or other location selected or approved by the customer and is not collected within the carrier's specified timeframe, any resulting return, loss, damage, disposal, or abandonment of the parcel will be the responsibility of the customer.

Where a parcel is automatically returned to us due to non-collection, the customer will be responsible for any additional shipping costs required to resend the order.

If a parcel is lost, destroyed, abandoned, or cannot be recovered during the return process, we are unable to offer a refund or replacement.

Customers are responsible for tracking their parcel and ensuring it is collected within the timeframe specified by the carrier.

Customs Duties & Refused Deliveries

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping cost.

If a customer refuses delivery due to customs charges, import fees, taxes, or any other reason, any costs incurred during the return process will remain the responsibility of the customer.

We are unable to issue refunds for parcels that are refused, abandoned, lost, destroyed, or not successfully returned to us.

Contact Us

For any questions regarding returns, refunds, or your order, please contact us at hello@indiagracelondon.com.